Always-On Transparency for Carriers and Service Providers
Iceblue Global, a Resolute CS company, announced general availability of the GRID™ Portal, a modern customer operations interface built specifically for carriers and service providers. The platform provides anytime access to milestones, monitoring, and communications.
Mary Stanhope, President & COO, stated: "Customer portals are not new. What the industry still lacks is operational truth on-demand." She explained the portal eliminates guesswork regarding delivery progress, service performance, and billing visibility.
Five Key Differentiators
- Delivery clarity through circuit tracking and work-in-progress reports
- Performance metrics (latency, packet loss, jitter) with monitoring links
- Quote-to-contract visibility with site and service details
- Self-serve billing with downloadable PDFs organized by date
- Global overview of quotes, in-delivery circuits, and active services
CEO Patrick Shutt noted: "GRID Portal gives customers the same operational lens our internal teams use," highlighting proactive communication and measurable performance.
Built for Carrier Operations
- 24×7 access to real-time delivery updates and status changes
- Role-based access with intuitive navigation
- Enterprise SSO and audited activity tracking
The portal functions as a foundation for future integrations within the Resolute CS ecosystem, including RESOLUTE NEXUS for automation and optimization.